Multiple Versions of Adobe Acrobat or Reader
Having multiple versions of Adobe Reader installed on the same system can cause plug-in conflicts.
Microsoft Internet Explorer (Windows)
Google Chrome Browser (Windows / Mac OS)
- Google Chrome has a built-in PDF viewer enabled by default, which opens the file directly in your browser window. To disable the built-in viewer, enter chrome://settings/content in the address bar and Scroll down to PDF Documents. Enable "Open PDFs using a different application."
Mozilla Firefox Browser
- Windows
- Mozilla Firefox has a built-in PDF viewer. To disable the built-in viewer click the menu button and choose ‘Options’. Select the ‘Applications’ panel and find ‘Portable Document Format (PDF)’ and click on it to select it. Click on the drop-down arrow in the ‘Action’ column and select ‘Use Adobe Acrobat (in Firefox)’ or ‘Use Adobe Acrobat (default)’. Restart Firefox.
- Detailed Instructions
- Mac OS
- Select Mozilla Firefox. Choose Preferences>Applications. Find ‘Portable Document Format (PDF)’ and click on it to select it. Click on the drop-down arrow in the ‘Action” column and select ‘Use Adobe Acrobat NPAPI Plug-in’.
- Detailed Instructions
Other Solutions
- Disable Display PDF in Browser and Fast Web View
- Close all browsers. Open Adobe Reader. Choose Edit>Preferences>Internet. In the ‘Web Browser Options’ section, uncheck ‘Display PDF in browser’ and uncheck ‘Allow Fast Web View’. Click ‘OK’ to confirm the change.
- Download and Install the latest version of Adobe Reader.
Mobile Devices
Mobile devices do not support XFA-based PDF forms. XFA-based PDF forms allow users to fill-in and save PDF forms locally. Please use your desktop/laptop to download the file directly to your local drive and open the file using Adobe Reader.