The Saul R. Korey Department of Neurology

New Patients

As a new patient at the Montefiore Headache Center, we require that you carefully review the information listed below.  On this page you will find information regarding your first visit, follow up visits, phone calls, and other policies and procedures.

First Visit to the Montefiore Headache Center

At the Montefiore Headache Center, we are dedicated to a comprehensive approach to diagnosing and treating patients with headache. During your initial visit to our clinic, a licensed fellow will conduct your interview and document your detailed and comprehensive medical history. You will then be seen by one of our physicians, who will conduct your comprehensive headache evaluation, which combines your interview, potential psychological evaluation and the physician's exam to develop a treatment and management plan specifically for you.

As part of your first visit to the MHC, we require that you download and complete the following questionnaire prior to the date of your appointment.  In order to provide a thorough evaluation and a personalized treatment plan, we request that you fill out the questionnaire to assist us in understanding your headache pattern, pain characteristics, medical history, and other relevant issues. It is mandatory that ALL patients bring the completed questionnaire to their first appointment.  If for some reason you are unable to complete this questionnaire before your office visit, please arrive to your appointment 45 minutes BEFORE your scheduled appointment time.
Download the New Patient Questionnaire 

Appointments and Procedures:

For information on our location, phone numbers, and directions please visit the Contact Us link.

HIPAA

To ensure your privacy and confidentiality, we ask that you review the HIPAA Joint Privacy Notice.  For your benefit, please download and review the following document. You will be asked to sign a document stating that you are aware of the HIPAA policies.

Download the HIPAA Joint Privacy Notice Summary

Policy Regarding Phone Calls and Follow-up Visits 

For Current Headache Control

Usually, your doctor will advise a revisit at an interval that will no require phone conversation with the doctor, and will order enough medication that will not require a phone request for a refill between visits.  However, the appropriate interval between visits cannot always be accurately determined and a phone call may be necessary.  Whenever there is a request for a refill of medication or a request to speak to a doctor, time must be spent by our staff recording the message, pulling the chart from our files, presenting it and often discussing the message with a doctor, making a note in the chart and refiling the chart.  Some of the time of our staff and the time of the doctor is assumed as an expense that is part of the patient's fee.  As a rule, if more than 1 phone call is needed, the interval between visits is too long.  Under these circumstances, the 2nd call should be made to establish an earlier appointment.  Alternatively, if you prefer, your doctor will take the 2nd or more phone calls to discuss your treatment but a charge of $50.00 will be made for prescription requests or for calls to your doctor after the date of a missed visit.  If the call is for prescription renewal and does not require a phone conversation with the doctor, a charge of $25.00 will be made for each call in excess of 1.

Medical insurance usually does not pay for these charges.

For Controlled Headache

At the other end of the spectrum are those patients who do so well they need not be seen for long intervals.  But prescription medications require medical supervision.  If you take daily prescription medication you should see your doctor at least once in 6 months.  If you take medication only occasionally, a visit at least once a year is advisable.  Your doctor cannot ethically refill a prescription if he or she is not actively treating you.  Refills of a prescription after 6 to 12 months are not appropriate unless you have seen your doctor.

For Extended Visits

When a patient has not been seen for more than six months the revisit often requires more than a revisit after a shorter lapse of time.  The interval history is longer and may be complex; a more thorough examination may be advisable.  Under these circumstances the visit is coded as extended (#99215) rather than standard (#99214) and the free for this visit will be more than for the standard visit. 

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